Frequently Asked Questions for AI Agents & Chatbot
Have questions about AI call answering and chatbots? Find answers on how it works, pricing, features, integrations, and getting started with 24/7 service.
What is Aidan
Aidan is an AI call answering and chatbot platform for businesses in Australia, New Zealand, the United States and the United Kingdom. Aidan answers inbound calls 24/7, calls new enquiries within seconds, reactivates lapsed CRM databases and answers website chat, then books appointments and syncs every conversation to your CRM.
What Aidan does
- AI call answering: Answers inbound calls 24/7, qualifies the caller and books appointments straight into the calendar.
- Speed to lead calling: Calls every new enquiry within seconds, holds a two way conversation and books the next step.
- Database reactivation calling: Works through cold or lapsed CRM contacts to find the people ready to act again.
- Website chat agent: Answers visitor questions, captures contact details and hands qualified enquiries to a call agent.
Who Aidan is for
Aidan is built for businesses that lose revenue to missed calls and slow follow up, including gyms and fitness studios, health and wellness clinics, real estate agencies, franchise networks, recruitment firms, insurance brokers and financial services teams.
Pricing
Aidan is quoted per business, based on call volume and the agents you use. Book a demo and the team will price it on the call.
Frequently asked questions
What is Aidan?
Aidan is an AI-powered call answering and chatbot platform built for service-based businesses. It answers your calls 24/7, qualifies leads, books appointments, and engages website visitors so you never miss an opportunity.
How quickly can I get set up?
Most businesses are live with AI call answering within 24 to 48 hours. Our team handles the onboarding, call flow configuration, and integration setup. The website chatbot is even faster, an instant installation that can be live in minutes.
Do I need any special equipment or software?
No. Aidan works with your existing phone system through simple call forwarding. For the chatbot, you just add a small code snippet to your website, no technical skills required.
Can I try Aidan before committing?
Absolutely. We offer a personalised demo where you can hear Aidan in action on a real call tailored to your business. Book a demo to experience it first-hand.
How does AI call answering work?
When a call comes in or is forwarded to Aidan, our AI answers in a natural, conversational voice. It greets the caller, asks qualifying questions, captures their details, and can book appointments directly into your calendar.
Does Aidan sound like a real person?
Yes. Aidan uses advanced voice AI that sounds natural and professional. Most callers do not realise they are speaking to an AI.
Can Aidan handle after-hours calls?
Yes. Aidan answers calls 24/7 including evenings, weekends and public holidays so you never miss a lead outside business hours.
What can the Aidan chatbot do?
The chatbot engages website visitors in real time, answers FAQs, captures lead details, qualifies prospects, and can book appointments without human intervention.
How much does Aidan cost?
Pricing depends on your call volume and features. We offer flexible plans starting from affordable monthly subscriptions. Contact us or book a demo to get a personalised quote.
Are there any long-term contracts?
No. Our plans are month-to-month with no lock-in contracts. You can scale up, down, or cancel at any time.
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